Instrument Service & Support
Sometimes downtime is unavoidable, however, and when that happens, our dedicated network of Service and Support technicians will help get you up and running as quickly as possible. Support is available at your facility or ours, by phone, online, or through our SmartLine Remote Diagnostics system, available on most of our instruments. Service and A2LA-accredited calibrations are also available for our LECO-supported optical equipment.
Phone and internet (e-mail) support through our Global Service and Support network is included with every instrument purchased from LECO free of charge. Features such as Preventive Maintenance Packages, on-site visits, and SmartLine Remote Diagnostics may incur additional charges. Your LECO Sales Representative can provide you with more information on what additional service packages would be the best fit for your instrument and laboratory needs.
“Leco and all its personnel, from online tech support, to service engineers, and yes, even sales have been professional and courteous for decades. I value Leco Corporation and its people. It has been a pleasure to be your customer. Thank you!”
Visit our Contact Page for more information on how to access LECO Service.
Preventive Maintenance Agreements
Preventive Maintenance Agreements (PMAs) are a smart, convenient way to help you prevent unexpected downtime and associated costs.
Contact : [email protected]
Product Information Bulletins
Our Production Information Bulletins (PIBs) offer the latest product information to our instrument owners including replacement parts, design improvements, and software updates, click here to register.
SmartLine Remote Diagnostics
Learn more about our SmartLine® Remote Diagnostics Program [PDF].
